Please help :(

Ach Chuu · Post by **Ach Chuu** » Tue Jun 17, 2003 1:55 pm

I am not to computer intelligent and AOL help or Dell help i spoke with couldnt resolve the problem in the 5 hours last night at their Tech. support trying to resolve my problem.

i have seen wonderfull tech support people here help out and was hoping i someone here might know what to do

i have a dial up connection to the internet, i can get connected to the internet but get kicked off there is no fault message associated with the disconnect it just automatically trys to reconnect

thank you in advance for any help you might suggest

LitlPrincess · Post by **LitlPrincess** » Tue Jun 17, 2003 4:31 pm

2 words....
DIAL UP

Dialup sux hon. I got kicked off every 10 minutes when i had it. Call you phone company and make them run a noise check on the line.

Ach Chuu · Post by **Ach Chuu** » Tue Jun 17, 2003 8:24 pm

Thank you for your suggestion Litlprincess i went wome at lunch time and tried it phone company gave my phone line a clean bill of health

Jothony of Eastham · Post by **Jothony of Eastham** » Tue Jun 17, 2003 8:51 pm

Gezundheit! Sorry, I just had to say it

First, I assume you tried re-installing your AOL and had no problems with the installation. That's the first thing to try.

If your phone line is ok, then the problem is either on your end or your ISP's end. If AOL isn't working for you, try someone else. Almost all the major ISP's offer a free intro trial of at least a month. I get discs in the mail regularly for them. You should be able to find one somewhere from another ISP. Often your local phone company offers ISP service. And if you can stay online at all, you can often go to their websites and download the software. Or get a friend with a good connection to go there for you and burn it on a CD.

If the problem is the ISP, this will be the easiest solution. If you try 2 or 3 ISP's and keep having the same problem then you can be fairly confidant that the problem is at your end. At that point you may have to pay someone to check your computer out. Don't assume that the problem isn't AOL just because they say it "should" be working OK.
Good Luck

Ach Chuu · Post by **Ach Chuu** » Tue Jun 17, 2003 9:18 pm

Thanks Jothany for your reply you were correct i did re-install aol and re-instaled drivers for my modem Aol convinced me to delete a file called global.org -did that, no help i think i will attempt your suggestion sort -of i made a deal with my better half that if i quit a deadly habit i can afford cable access my only problem there is i live on an island and it will take a few days to get new cable modem ethernet thing and our cable company says it ill be a few weeks get access i go through withdrawls from game after 48 hrs i was hopeing on a quick fix because i finally got into the casual chain. Ill be trying to fix all night again to bad i cant get game exp. for that

Trekman · Post by **Trekman** » Wed Jun 18, 2003 12:23 am

If the line drops without an error message it is either the fault of the modem (settings) or the phone company, but not the ISP.
AOL does not run the lines, only the servers on the other end of them. And if the AOL server kicks you out you ought to get some message....

Where do you live ? In some countries/regions a certain modem initialization string helps preventing those immediate/quick disconnects, depending on the phone company :

ATS40=1

sometimes

ATS40=0

In your Windows directory you should find a textfile named like "ModemLog_<your modem name>.txt" (Windows XP) or "ModemDet.txt" (Windows 9x).

Maybe it contains a hint of what is happening.
If you want you can either PM it to me or send it to trekman@chello.at

And yes - Cable and DSL are muuuuuucho better than dial-up. You will be surprised - and its more than a sufficient reason to give up a deadly habit (if not even your own health is

)

Aiwendil · Post by **Aiwendil** » Wed Jun 18, 2003 4:14 am

wow , confusing language we have in Last Dynasty.