Cant log in since 3 days, eeek

wood girl · Post by **wood girl** » Sat Dec 17, 2005 6:35 am

Hi peeps

I have a problem to login into AC, after hitting the launcher and typing in the correct username and password the following happens:
A Popup window says : Authentication server is unreachable.

At last i sent an e-mail to Turbines support center and asked for help, but i didnt get an answer till now.
Also tried the " I forgot my password" button" , heading forward through the menue till the program says that you will get an e-mail with the new password, but i never got this e-mail !!

Seems as Turbine has kicked me out or such.

Does any of you have an idea what to do ?

Huck e Duster aka Wood Girl, aka Thin white Duke

Oof · Post by **Oof** » Sat Dec 17, 2005 11:38 am

Call their support number, on Monday.

Ncatyl · Post by **Ncatyl** » Sun Dec 18, 2005 12:36 pm

You have to call the support number to resubscribe. No other way to do it.

Trekman · Post by **Trekman** » Wed Dec 21, 2005 6:04 pm

I had this same effect on 3 accounts.

The reason was that my Credit Card was expired so they were not able to bill.
You would expect an error message like "you are not subscribed" or "Subscription expired", but instead I also got the "Authentication Server is unavailable" (or so).

The solution to this problem is :

1) go to Account Management

https://billing.turbinegames.com/index.php?page_id=47

Check your subscription(s).

a) If you see a "Cancel" Button with AsheronÂ´s Call, you are still subscribed and have a different problem.

b If you see a "Resubscribe" or "Resume" Button, the subscription was gracefully cancelled earlier in this screen. You can press it to resubscribe.

c) If you see a "Subscribe" Button, do NOT click it.
It is a sign that your subscription was cancelled due to billing problems like an expired Credit Card, but you have to fix that in another way.

2) In case of 1c) click "Billing Info" in the left menu and check/correct your Credit Card information. I had to change the Expiry Date and the CVV for my renewed card.

Then logout of Account Management and wait a minute or two so the new information is settled/replicated within the various systems.

Next go to the Customer Support Site

https://www.fuzeqna.com/asheronscall/co ... estion.asp

enter your Contact information and select "Billing" and "Asherons Call 1" in the dropdown lists.

In the Edit Field at the bottom write something like "Please reactivate my subscription : " and add the following information :

- Username: {your login name}
- Email Address on the Account in question:
- Name of the Credit Card Holder:
- Last four digits of the Credit Card:

It took a few hours up to one day, but it worked for all my affected accounts.
Watch the mailbox you entered above...I did receive a mail saying

Thank you for your email. Your subscription was canceled due to a
credit card decline. We have reinstated the subscription.

In the future, if this happens again you will need to contact us here
at Turbine Billing to have the account reinstated. If you know you
will not be renewing your account at the scheduled renewal time, you
may cancel your subscription via the website (it will not cancel you
same day, but on the last day of your billing cycle). If you cancelled
your account, you will have the option to "Resume Subscription" when
your payment is able to be processed. Please let us know if we can be
of further assistance

thenetworkgod · Post by **thenetworkgod** » Wed Dec 21, 2005 9:42 pm

Trekman = teh ub4r!

I LOVE this Clan