PSA: Upcoming Server Downtime for October 5th

[Muneman]

Upcoming Downtime
This is probably the last thing any of you want to hear about, but the situation with our database hardware isn’t resolved yet. We’re scheduling another downtime for Wednesday, October 5th. This downtime will start at 4am EDT and last until 8pm EDT. I know this is another long downtime and I wanted to give you all an explanation for this.

During the AC1 game server reboots and security updates on Monday September 12th, there was an error on the database servers during the reboot. We therefore scheduled on-site maintenance to work on the inactive database server on Wednesday September 14th.

During that downtime, maintenance was performed on the inactive database server. However, when the server was brought back online, we encountered another error. This error caused the database corruption that resulted in the rollback. At the end of this, we were only able to bring up one of the two database servers, resulting in the additional downtime on September 27th.

The maintenance window on September 27th did not go badly. It simply was not enough time to adequately troubleshoot and solve the issue. We executed our original plan, but it uncovered a hardware issue which we were unable to resolve in the time allotted for the downtime. This is why the downtime lasted longer than expected and it’s why we have to schedule another downtime.

To ensure that we do not have any reoccurrences of the September 14th downtime, it is best to have the worlds down while these issues are investigated and corrected.

We’ll keep you updated on the progress of this fix. Again, my apologies for the downtime, but it is necessary in order to ensure a stable experience for all of you.

The post may be found here.
http://forums.ac.turbinegames.com/showt ... hp?t=26023