Subject: a questionaire for our customers

Phade · Post by **Phade** » Sat May 03, 2003 6:09 pm

Subject: a questionaire for our customers

Computer Problem Report Form

1. Describe your problem:
______________________________________________________
______________________________________________________

2. Now, describe the problem accurately:
______________________________________________________
______________________________________________________

3. Speculate wildly about the cause of the problem:
______________________________________________________
______________________________________________________

4. Problem severity:

Minor ___
Minor ___
Minor ___
Trivial ___
5. Nature of the problem:

Locked Up ___
Frozen ___
Hung __
Strange Smell __
6. Is your computer plugged in? Yes __ No __

7. Is it turned on? Yes __ No __

8. Have you tried to fix it yourself? Yes __ No __

9. Have you made it worse? Yes __

10. Have you had a friend who "knows all about computers " try to fix it for you ? Yes__ No__

11. Did they make it even worse? Yes __

12. Have you read the manual? Yes__ No__

13. Are you sure you've read the manual? Maybe __ No__

14. Are you absolutely certain you've read the manual? No__

15. If you read the manual, do you think you understood it? Yes__ No__

16. If 'Yes' then explain why you can't fix the problem yourself:
______________________________________________________
______________________________________________________

17. What were you doing with your computer when the problem occurred?
______________________________________________________
______________________________________________________

18. If you answered 'nothing' then explain why you were logged in:
______________________________________________________
______________________________________________________

19. Are you sure that you aren't imagining the problem? Yes__ No__

20. Does the clock on your VCR blink 12:00? Yes__ What's a VCR__

21. Do you have a copy of 'PCs for Dummies'? Yes__ No__

22. Do you have any independent witnesses to the problem? Yes__ No__

23. Do you have any electronic products that DO work? Yes __ No__

24. Is there anyone else that you could blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ Not Yet __

27 Can you do something else instead of bothering me? Yes__

Sassy · Post by **Sassy** » Sat May 03, 2003 6:11 pm

That's great!

Shetl · Post by **Shetl** » Sat May 03, 2003 7:07 pm

Yes,that's good,but how about takin me to get my Dev. tusk ? Like u were gonna last week ......

heeee

Phade · Post by **Phade** » Sat May 03, 2003 7:24 pm

lol, I'll get a group together tonight for it.

what time can you make it?

thunderblade · Post by **thunderblade** » Sat May 03, 2003 7:51 pm

be more than happy to help ya out if ya need it